Delete Your AZBooking Account
This page explains how to request deletion of your AZBooking account and the personal data we hold about you. We comply with the Google Play account-deletion requirements, the EU General Data Protection Regulation (GDPR), and Vietnam Decree 13/2023/ND-CP on Personal Data Protection.
Method 1 — In-App Deletion (Recommended)
The fastest way to delete your account is from within the AZBooking mobile app:
- Open the AZBooking app on your phone and sign in.
- Tap Settings from the bottom navigation.
- Tap Account, then tap Delete Account.
- Re-enter your password and confirm the deletion acknowledgement.
- Tap Delete My Account.
Your account is scheduled for deletion immediately upon confirmation. You will be signed out of all devices.
Method 2 — Request by Email
If you cannot access the app (uninstalled, lost device, forgot password), you can request deletion by email:
- From the email address registered to your AZBooking account, send an email to awstheme2013@gmail.com.
- Subject:
Delete my AZBooking account. - In the email body, include your full name and registered phone number for verification.
- We respond within 7 business days; deletion is processed within 30 days.
Branch Owners (B2B)
If you registered AZBooking as a business owner / branch manager, account deletion also removes your entire business listing, all branches you manage, and all branch-scoped data (services, rooms, schedules, holidays, discounts, booking forms). Customers and employees shared with other branches keep their accounts; only their links to your branches are removed. Use the in-app option Settings → Account → Delete My Business, or contact us by email.
What Data Is Deleted
Within 30 days of your deletion request, we permanently remove the following:
- Account credentials — email, hashed password, phone number
- Profile information — full name
- Booking history — all your past and future appointment records (future appointments are cancelled first)
- App activity — in-app preferences, search queries
- Push notification token (Firebase Cloud Messaging registration)
- Crash reports tied to your user identifier (Firebase Crashlytics)
- Authentication tokens — all active sessions revoked immediately
- For business accounts — branch records, service catalog, employee assignments, rooms, schedules, holidays, discounts, booking forms, and payment configurations
What Data Is Retained, and Why
| Data | Retention | Reason |
|---|---|---|
| Account-deletion audit log (non-PII: deletion timestamp, original email hash, type of deletion) |
Indefinite | Legal proof that we honored your deletion request — required by GDPR Art. 5(2) accountability and Vietnam PDPD compliance |
| Anonymized aggregate statistics (e.g., total bookings per service, no user identifiers) |
Indefinite | Cannot be linked back to you; used for service-quality analytics |
| Anonymized crash diagnostics (stack traces with user identifiers stripped) |
Up to 90 days | Service stability improvement |
| Server access logs (IP, timestamp, request path; auto-rotated) |
Up to 30 days | Security monitoring and abuse prevention |
No personally identifiable information remains beyond the 30-day deletion window.
Deletion Timeline
| When | What Happens |
|---|---|
| Immediately | All active sessions revoked; account marked deleted; profile anonymized; future appointments cancelled; affected branches notified |
| Within 0–30 days | Soft-delete grace period — data is hidden and unrecoverable through the app, but kept in cold storage in case of fraud claims or legal hold |
| Day 30 | Permanent deletion — all personal data hard-deleted from production database; only the audit log entry (anonymized) remains |
Effect on Active Bookings
- All upcoming appointments you have are cancelled at the moment of deletion.
- The branch where you booked is notified by email so they can free the slot.
- Past appointment records are anonymized — your name is replaced with
[deleted]in the branch's records (we cannot fully delete past bookings because the branch may need them for tax/accounting purposes; only your identifying details are removed).
If You Change Your Mind
During the 30-day grace period, you can email awstheme2013@gmail.com to attempt account recovery. After Day 30 deletion is permanent and irreversible.
Contact
- Email: awstheme2013@gmail.com
- Developer: Le Van Vinh (Individual)
- Country: Vietnam
- Privacy Policy: https://azbooking.awstheme.com/